Customer Service
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| PRODUCT & PRICING INFORMATION | ||||||||||
| Pricing | PRICING | |||||||||
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Our catalog is $5 including shipping or FREE with your order. We offer several prices breaks on all beads & other products. More you buy, more you save! We offer pre-packed quantities for various items. Our mini packs offer super value for budget purchases. Orders lower than our mini packs would attract a surcharge of 10-25 %. *WEB SPECIALS* Some special offers may only be available on order placed online. |
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PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. While every attempt is made to ensure accuracy of information/pricing on this website, typographical errors may occur and information provided may be outdated or inaccurate. Crystal Findings reserves the right to correct any errors, omissions and inaccuracies (even after order has been placed online) or cancel the order or refuse to accept any order placed with incorrect pricing or availability information. Policies and terms or conditions governing the sale of products on our website are subject to change without notice.
We apoligize for any inconvenience caused.
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| Unique Items/Colors | Unique Items/Colors | |||||||||
| We carry largest selection of Gold Filled beads in America. We also have quite a few hard to find Swarovski component styles, sizes & colors. E-mail, fax or call in your request. | ||||||||||
| ORDERING | PLACING YOUR FIRST ORDER ? | |||||||||
| How To Order | Please complete our new customer form online or by fax so we can set you up in our system. | |||||||||
| Easiest way to place orders is ONLINE! | ||||||||||
| Use our convenient ORDER XPRESS | ||||||||||
| Email - Order Form (Fillable Form) | ||||||||||
| Fax - Order Form, Print For Fax (Fillable Form) | ||||||||||
| We welcome your phone orders between 9a & 5:30p Mon-Fri | ||||||||||
| Minimum order $ 100 | ||||||||||
| Pennsylvania Customers | ||||||||||
| Pennsylvania sales tax is charged on all sales unless we have Pennsylvania resale tax certificate on file for you. | ||||||||||
| Mention the resale tax cert # on all future orders to prevent delay in shipping your order. | ||||||||||
| Q: Are my online credit card transactions secure? | ||||||||||
| A: Yes. All online transactions at crystalfindings.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. | ||||||||||
| We Guarantee It! | We stand by our products. You must be fully satisfied with your purchase or we will take it back or offer exchange within 30 days. | |||||||||
| Special Orders | Special Orders | |||||||||
| Yes, we do give prompt attention to special orders & customers unique requirements. E-mail ,fax or call in for your requirements. Special orders must be prepaid in advance and may be NON-Refundable. | ||||||||||
| Back-Order | Back-Order | |||||||||
| We carry a huge selection of styles, sizes & other variations in beads & findings. We have most items in stock but may run out of some items at times. We will be soon be able to post “out of stock” items on our website, till then we will call you if any items are not in stock & whether they can be back ordered. We will notify you when the items are restocked. Out of Stock items can be back ordered IF requested. | ||||||||||
| International Orders | ||||||||||
| Q: Do you accept international orders? | ||||||||||
| A: We gladly accept international orders, but reserve the right to require payment via bank transfer. We can respond to written customer service inquiries in English. | ||||||||||
| Please carefully check your order upon receipt. We triple check all orders before shipping to ensure accuracy of your order. | ||||||||||
| In the unlikely event of an error, please call us within 5 business days of receiving your order to make a claim. | ||||||||||
| SHIPPING/RETURNS | ||||||||||
| Shipping & Handling | ||||||||||
| We ship within 24 hours. Orders placed before 10am Eastern will be shipped the same day. Order preparation and shipping process are all subject to a strict quality control process. We ship by UPS & US Postal Service. | ||||||||||
| Shipping | ||||||||||
| Insurance | ||||||||||
| We insure all products before shipping. Our preferred method of shipping is by UPS as they are more easy to track and better at resolving delays/lost packages. We are not responsible for delays or loss of your products once shipped, but will work with the shipping carrier to locate your package and process any claims if necessary. If your package appears to have been damaged, please check contents before you sign for it. Call the carrier to make a claim for loss and advise us so we can follow up. Do keep the original packaging for inspection by the carrier till your claim is settled. | ||||||||||
| Shipping Address | ||||||||||
| Please confirm your shipping address at the time of your order. If your address has changed, please advise or there may be delay in your receiving the order. UPS also charges an additional fee for address correction or routing your package to a different address & customer will need to pay for the additional shipping charges. | ||||||||||
| Return Instructions | ||||||||||
| We stand by our products. You must be fully satisfied with your purchase or we will take it back or offer exchange within 30 days. Please contact us for a RMA # and print it on the package. Items returned to us MUST be in their original condition and packaging with a copy of the original invoice. Please note that we DO NOT accept returns for books, products that were originally purchased on clearance, strands or pre-packed items that have been broken up or otherwise altered, including wire and stringing materials that have been unspooled. If you are returning an item because of a mistake on our part, we will refund your return postage. Items must be shipped with a tracking number (UPS or USPS Priority/Express Mail). Returned products must be wrapped in box and protected to avoid damage during shipping. Credits can not be given for products damaged during shipping. DO NOT USE PLAIN OR PADDED ENVELOPES. | ||||||||||
| Crystal Findings Inc. | ||||||||||
| RMA Dept | ||||||||||
| 1229 Chestnut Street, Ste 101 | ||||||||||
| Philadelphia Pa 19107 | ||||||||||
| PAYMENT | Payment | |||||||||
| Your credit card is charged ONLY at the time of shipping. | ||||||||||
| Orders must be placed by the card holder & are shipped to the billing address on record. | ||||||||||
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You can pay by Visa, MasterCard, Discover & American Express cards and PayPal. Cashiers check or money orders (payable to Crystal Findings Inc.) accepted on UPS COD shipments are shipped by UPS only. We do not take checks but can accept debit card or check card. NO Net 30 or open accounts.
Advance payments can be sent to: Crystal Findings Inc. – 1229 Chestnut Street, Ste 102, Philadelphia PA 19107 |
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| POLICIES | ||||||||||
| Privacy | ||||||||||
| Customer contact & purchase information is confidential & we do NOT sell/share/lease outside the company. | ||||||||||
| Purchase with Confidence | ||||||||||
| Online transactions are secured by…….., so shop with confidence | ||||||||||
| We Are Here To Help! | ||||||||||
| Just call us or send us an e-mail & will will get back to you within 4 business hours (9a-5p Mon-Fri) | ||||||||||